FAQs

How Can We Assist?

Feel free to drop us an email at info@ampersandskin.com anytime or call (833) AMP-SKIN to leave feedback, ask questions about your order, our products or our website. We believe staying connected with our customers enhances the overall experience and helps us do our very best in serving you and your skin. So, feedback is welcomed and always appreciated.

PRODUCTS

Our products are meticulously created to provide comfort to skin conditions which may be the result of environmental stressors or internal imbalances. Whether it's a lack of glow, breakouts caused by stress at work or inflammation from skin exposed to the elements, we've got you covered.

To ensure that our products support your pursuit for happy skin, they are created in small batches under the strictest ISO & FDA guidelines. They are also Dermatologist Tested, Allergy Tested, and Non-Comedogenic (won't clog pores).

In fact, through our testing processes, we've found that our products are proven to help balance and improve problematic skin. So, here's to looking and feeling your best!

Congratulations! We're thrilled to hear that you are expecting. While we strive to be your trusted skincare expert, we always recommend that you speak with your doctor for the best advice on what products you should and should not use when pregnant. Get our ingredients list to share with your doctor.

We want to deliver the freshest products and ingredients to your skin, so each product lasts for 12 months from the time of opening. Additional information on shelf life and optimal storage can be found on the leaflet provided with our products.

We’re always working on perfecting our next batch of products, and we are excited to share them with you. Don’t forget to join our mailing list and receive the latest updates, so you’re the first to know!

DELIVERY & SHIPPING

We currently only offer shipping to the US, but are working hard on sharing our products in other places around the globe. Stay tuned...

We offer FREE USPS shipping for all orders above $59. For orders below $59, a flat shipping rate of $10 will apply to your order. Delivery time in the US is 1-2 days for the East Coast, 2-3 days for Central US, and 4-5 days for the West Coast.

We aim to process orders placed before 11am (EST) within 48 hours. Orders received after 11am (EST) will be processed the next business day.

To make changes to your order, please contact info@ampersandskin.com.

RETURNS & EXCHANGES

You have 7 calendar days to return an item from the date you received it.

To qualify for a full refund, the returned item must be unused and in the same condition that you received it. Please ensure that the item is returned in its original packaging.

Oops! Even though we strive to be our very best, we make mistakes sometimes. Please accept our apologies in advance. We must have been overexcited to share all of our other amazing products with you. Please contact us as soon as possible at info@ampersandskin.com so we can make all right with the world again.

BILLING

The charges will be applied as soon as your order is accepted and processed.

We accept all major credit cards as well as PayPal.

Oops! Here are a few things to double check:

  • Has your card expired?
  • Have you entered the correct billing details (billing address, security code, expiration date, etc.)?
  • Your card may have been declined by your bank/card issuer. We recommend that you contact your bank/card issuer for any details.